Complaints

Our Promise To You

As a family-run, local business, customer care is a fundamental part of who we are. We are committed to providing each customer with exceptional customer service at every stage of the renovation process. Our Sales team take the time to truly understand your home preferences and requirements, to our efficient Installation team who fit your bespoke doors or windows.

For over 27 years we have put our customers at the heart of everything we do. We always show continuous commitment to our customers and complete our work with due diligence and care to the highest standard of quality however, we understand that on some occasion’s issues can and do arise. We are extremely confident that when concerns do arise, our devoted Customer Care team will be on hand to rectify matters where possible via the Future Renovations complaint page.

How our complaint procedure works?

future renovations complaint

Why Now?

Our Future Renovations complaint page has been created to provide an accessible Customer Service portal to our valued customers. This is a simple way to submit the concern you are experiencing with the service received. Every issue regardless of its subject or nature is treated very seriously. We aim to resolve any query within a matter of days unless we can liaise with you directly to fathom an effective solution much sooner.

The Future Renovations Complaint Process

We have established an efficient process following the submission of your complaint or inquiry. The Customer Care Team will investigate your Future Renovations complaint, during their working hours of Monday to Friday from 9 am to 5 pm.

Your assigned Case Handler will then carry out an objective evaluation of the facts and evidence surrounding your Future Renovations complaint and the resolution you seek. Once this is complete, we will contact you with a solution regarding your Future Renovations complaint.

The Future Renovations complaint page is here to provide you with the aftercare support you need.